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Common

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If your question is not answered here, please feel free to contact our Customer Service Hotline at (852) 2255 8888 or email us.

TECHNICAL

System Requirements

1. A computer with Internet connection
2. For PC, Microsoft Internet Explorer (5.0 or higher), or Firefox (1.5 or higher). For Mac, Safari (1.0 or higher), or Firefox (1.5 or higher).
3. Screen resolution: 1024 x 768 (800 x 600 resolution users should still be able to view all content, but vertical and horizontal scroll bars may need to be used).

Internet Browsers

What browser do I need to best view your web site?

It is recommended to use the latest version of the Internet browser to have the best efficient results. You may download it free of charge.

What is "cookie" technology and how does it affect my account?

BOOM servers use "cookie" technology to ensure your account's confidentiality and security, to make it easier for you to navigate through our site, and to enable you to create customized information on our site based on input you provide, including model portfolios and quote tracks.

A "cookie" is a temporary Security ID number assigned by BOOM to your browser each time you Login (like a visitor's ID badge) that lets you move from page to page within password-protected areas of our site, and even leave the site and return, without having to Login each time you click to view a new page. The "cookie" is valid for 30 minutes after you Login, and will expire 30 minutes after you Login or immediately after you Logout, or close your browser.

Please do not deactivate your browser's "cookie." The latest browsers, including Netscape Navigator 4.0 and Microsoft's Internet Explorer 4.0, give users the option of disabling the "cookie." Doing so means a visitor's ID badge cannot be implanted on or read from your browser, and you will not be able to move freely from page to page.

BOOM's use of "cookies" is intended to safeguard your account's confidentiality and security, and to make site navigation and retrieval of customized information easier, more efficient and more convenient. BOOM will not implant or retrieve information from your browser for any other purpose.

Must I have Cookies/JavaScript enabled on my browser?

Yes. To enable cookies in Internet Explorer:

1. Click: Tools on the browser toolbar and select: Internet Options
2. Choose the Security Page
3. Click: Custom Level
4. Click: Allow Cookies that are Stored in your Computer
5. Click: OK

To enable cookies in Netscape:

1. Click: Edit on the browser toolbar
2. Select: Preferences
3. Choose Advanced Categories
4. Click: Accept All Cookies
5. Click: OK

To enable JavaScript in Internet Explorer:

1. Click: Tools on the browser toolbar and select: Internet Options
2. Choose the Security Page
3. Click: Custom Level
4. Enable Java Script
5. Click: OK

To enable JavaScript in Netscape:

1. Click: Edit on the browser toolbar
2. Select: Preferences
3. Choose Advanced Categories
4. Enable JavaScript
5. Click: OK

The above steps may vary among different browser versions.
Please refer to Help function of your browser.

Computer Access

I can access you site from my home computer but cannot get through at my office. Why is that?

The reason for the difficulty you encounter in accessing our site at your office may be due to different setting of your office computer or the firewall. You company may have a firewall which can place restriction on the websites to which you can access. You may request the system administrator at your company to add www.boom.com to the list of available sites or to open up the LAN firewall setting - Port 443.

Error Messages

Sometimes when I login, I encounter a warning message that tells "another login session has been started with this Member ID" What does the message mean?

This is a warning message that someone is using your login or you forget to logout last time. You are recommended to keep your Member ID, Login Password and Keycode confidential and we encourage members to change password periodically to protect your interest. You are also advised the logout every time you finish to avoid disclosure to third parties.

Last Update: January 2002.  
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